Terms of Service

1. Agreement

These Terms govern your access to and use of the DemoRiff platform, websites and APIs (the “Service”), operated by DemoRiff, Inc. (“DemoRiff”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind it.

Enterprise customers may have a separate written agreement. Where that agreement conflicts with these Terms, that agreement controls.

2. Your content

You retain all rights in the recordings, audio, transcripts, scripts and generated assets you create or upload (“Customer Content”). You grant DemoRiff a limited licence to host, process, transmit and display Customer Content solely to provide the Service to you.

We do not use Customer Content to train machine learning models, ours or a third party's. We do not access Customer Content except as necessary to provide support you have requested, to investigate a suspected violation of these Terms, or where required by law.

3. Acceptable use

You may not use the Service to create or distribute content that: infringes intellectual property rights; depicts a real person's likeness or voice without their documented consent; impersonates an individual or organisation in a deceptive manner; constitutes harassment, defamation or unlawful discrimination; contains malware; or violates applicable law. The Acceptable Use Policy at /legal/acceptable-use forms part of these Terms.

4. Synthetic voice and likeness

Voice clones and custom avatars require documented consent from the person whose voice or likeness is replicated, captured through our consent workflow. That person may revoke consent at any time, which disables the voice or avatar for future generation. You are responsible for ensuring you have the right to create each clone.

5. Plans, billing and usage

Paid plans are billed in advance, monthly or annually. Usage is metered in minutes of rendered video output as described at /docs/billing. Upgrades take effect immediately with a prorated charge; downgrades take effect at the end of the current billing period. Fees are non-refundable except where required by law or expressly stated.

We will notify you at 80% of your allowance. We will not charge overage without your affirmative opt-in.

6. Availability and support

We aim for high availability and publish real-time status at status.demoriff.com. Enterprise plans carry a 99.9% uptime service level agreement with service credits as specified in the applicable order form. Other plans are provided without an availability commitment.

7. Suspension and termination

You may cancel at any time from billing settings. We may suspend or terminate access for material breach of these Terms, non-payment after notice, or where continued provision would expose us or others to legal risk. On termination you may export Customer Content for 90 days, after which it is deleted.

8. Warranties and disclaimers

The Service is provided “as is”. To the maximum extent permitted by law we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement. Generated output — transcripts, translations, scripts, synthetic voice — may contain inaccuracies, and you are responsible for reviewing output before publication.

9. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential or punitive damages. Our aggregate liability arising out of or related to these Terms will not exceed the amounts you paid us in the twelve months preceding the event giving rise to the claim. Nothing limits liability for gross negligence, wilful misconduct, or any liability that cannot be limited by law.

10. Changes

We may update these Terms. For material changes we will give at least thirty days' notice by email and in-product. Continued use after the effective date constitutes acceptance. If you do not accept, you may cancel and receive a prorated refund of prepaid, unused fees.

11. Governing law

These Terms are governed by the laws of the State of Delaware, excluding its conflict of law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware.

12. Contact

DemoRiff, Inc., San Francisco, California. Questions about these Terms: legal@demoriff.com.